MODISA-SIZA Account Deletion Request

Effective date: 02 March 2026

This page explains how users of MODISA Teacher and SIZA Parents can request deletion of their account-related data.

1. How to request deletion

1. Send an email to support@modisa-siza.co.za.
2. Use subject line: Account Deletion Request.
3. Include:
   • Registered phone number
   • Student code or teacher code
   • School name
   • Your full name

We may request additional details to verify identity before processing.

2. What data is deleted

• Account profile and app access mapping for the requester.
• Direct contact fields linked to the requester, where legally permitted.
• User-owned message threads and related content where removal is allowed by school or audit policy.

3. What may be retained

• Financial and payment records required for accounting and tax compliance.
• Security and audit logs required for fraud prevention, legal obligations, and incident response.
• School operational records that the school is legally required to keep.

4. Retention periods

• Deletion requests are processed within a reasonable operational period after identity verification.
• Compliance and audit records may be retained for up to 5 years, then deleted or anonymized.